Delivery and returns

Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.

If you are unhappy with your item, please let us know. Our Returns Policy gives you 14 days to return for a credit note or exchange an item bought with a valid receipt. If 14 days have gone by since your purchase, we cannot offer you a credit or exchange.

To be eligible for a credit note or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items.

To complete your credit note or exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Under the Consumer Rights Act of 2015, you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.

But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later).

After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement.

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days. If you paid for delivery of the goods, the cost of delivery will not be refunded.

Any item not in its original condition, which is damaged or missing parts for reasons not due to our error; and

Any item that is returned more than 14 days after delivery.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at bipedcycles@btconnect.com or call 01874 622296.

We do not offer refunds for sale items unless they are faulty.

We only replace items if they are defective or damaged. If you need to exchange an item for the same item in a different size, please send us an email at bipedcycles@btconnect.com and pop in or post your item to: Biped Cycles, 10 Ship Street, Brecon, Powys, LD3 9AF.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a Credit Note to the gift giver and they will find out about your return.

To return your product, please mail your product to: Biped Cycles, 10 Ship Street, Brecon, Powys, LD3 9AF with your details and reason for returning.

You will be responsible for paying for your shipping costs for returning your item unless the item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.